THREE WORK FROM HOME TRUTHS YOU NEED TO KNOW

Friday, April 22, 2016 Gabby Bill 0 Comments



When I worked for Capital One, the company had a really relaxed work from home policy. You could basically do it whenever you wanted, which resulted in many people working from home each Friday or taking a day here and there to bang out a really thoughtful, strategic project.

And this type of flexibility is becoming more and more commonplace. My friend that works for AmEx is actually encouraged to work from home at least once a week, because the company doesn't have enough space to accommodate every employee in the office (Hello, New York rent).

Generally speaking, I think as the face of corporate America shifts and millennials rise through the ranks, companies are seeing that opportunities for non-traditional work environments, along with a greater focus on work/life balance, are two really important aspects of professional life. This is great news!

I remember personally when Capital One first told us we'd be working from home for two weeks during office construction, and I was totally shocked to find out how much I loved the set-up. I felt like I was on fire everyday. No water cooler conversations distracted me. No commute slowed down my morning energy. It was blissful, and so much so, that when I found out I was getting laid off late last year, I decided to launch my very own, full-time, work-from-home company.

BUT ... (there's always a but) ... in my 6 months as an entrepreneur who runs her own business out of her living room, I've learned that there's actually a massive difference between working from home the odd day here and there and doing it all day, every day. And the differences are not just related to me and how I have to approach my work day, but also in how others perceive my job and what I do.

Yesterday I had a particularly egregious episode with a family member who insisted that I "step out" of a client meeting to FaceTime them (I'll spare you the nitty gritty background of the familial issue that led to this). If I were in a corporate environment, this family member never would have insisted on this kind of behavior, but because they knew I was home and parked on my couch, they assumed my work was less important, less relevant or that I could take more liberties with my professionalism. When I refused to disrupt my presentation to acquiesce to this family member's pressings, they had the nerve to get angry with me for being unresponsive.

I initially wrote a version of this blog post after that negative experience, but when I woke up with fresh eyes, I chucked it in favor of something more balanced. Truthfully, I think a lot of the confusion rests in the fact that most people don't actually know what it's like to work from home 24 hours a day (...and yes, I really do mean 24 hours a day). So here I am to pull back the curtain, show you the inner workings of the magic trick and hopefully give you insight into this crazy, complicated and wonderful way of life.

TRUTH #1: WHEN WORK = HOME, HOME = WORK

As my friend Bekah of That's Normal and Method Agency so accurately stated, "When you work from HOME, you ARE home," and that means you rapidly lose the distinction between times of your day that are set aside for work and times of your day that are set aside for fun. It also means that you lose the ability to "leave work at the office," because you're often literally waking up and going to sleep within 10 feet of your workspace.

This isn't necessarily a bad thing. I love working from my couch, and not having to commute an hour each way means I have 120 more minutes of productivity in me. But it also means that my work/life boundaries are fuzzier. As Bekah states, "Working until 9 or 10pm or beyond is a real thing that happens often if you're not careful."

TRUTH #2: OUR SCHEDULES ARE ABOUT AS PREDICTABLE AS THE COLOR STARBURSTS YOU'LL GET IN THOSE LITTLE TWO-PACKS 
(...you know the ones I'm talking about, where you always pray you won't get an orange and a yellow?)

My friend Robert points out that, "...more often than not my work doesn't end at 5:00pm," and I'll raise him one to underscore that not only do our hours tend to extend beyond the traditional 9-5, they can also be more erratic and unpredictable.

When I was in the corporate world, I knew that I was (roughly) expected to be at the office Monday through Friday, 8:30am-5:30pm. Now some days I have a client at 8am and don't have another until 6pm. Last Friday, I helped teach a fitness class at 7pm, but this Friday I'm not. Sometimes I'll take a break for 1:30pm yoga on a Tuesday, but the next week I might be in a full-day conference or workshop on the same day. Every week is different based on how many assignments I'm juggling, what's happening in my community, and where and when I choose to fit in "fun" and self-care, like fitness.

This lack of regularity can be really unnerving to people that work a corporate lifestyle, because they can't "predict" your availability. It can be particularly challenging in cultivating romantic relationships, because we're often working weekend, early-morning or late-night hours when our companions are traditionally footloose and fancy free.

The fact is that when you run your own business or do freelance work, you have to "hustle" more than the average bear, and this can sometimes mean that your schedule falls victim to the availability of your clients or the timing of business-building opportunities that pop up. And since we don't get paid unless we're working, it can be hard to turn down an assignment simply because it falls outside of traditional working hours.

TRUTH #3: JUST BECAUSE WE'RE HOME DOESN'T MEAN WE'RE AVAILABLE

My friend Helene of Hashtagitude pointed out this really important truth: "We've got our set hours too! Sure there is the flexibility in where we work, but we still have hours/boundaries that [need to be honored] as well."

Keeping focused on the task at hand when you have the constant "possibility" for flexibility can be really hard. Part of the reason that I chose to work from home was because I wanted to be able to take a mid-day break or squeeze in a doctor's appointment without needing permission from my manager, but if I was always flexible and never structured, I would literally never get anything done.

Over time this has taught me that I have to be especially vigilant. I need to schedule blocks of time where I'm literally not going to answer the phone, respond to text messages or switch windows when I get a "ding" from Facebook messenger. I need to say no to mid-day coffee breaks, spontaneous lunch meetings and the pile of dirty dishes I was too lazy to wash last night. If I'm going to make progress, I have to pretend as though the constant distractions around me don't exist.

SO WHAT DOES THIS MEAN FOR YOU, MY 9-5 FRIEND?
Try not to let your assumptions get the best of you. 

  • Don't assume that because someone is at home they can "just take a break for a 5-minute phone call" or "just pop out and run this errand for you / walk your dog / do something else you can't do because you're at an office." 

  • Don't assume that the work they do takes less precedence over your work, or that because they work sporadic hours that they're "not working" most of the time (you have no idea what happens behind closed doors). 

  • Try to be patient with your friends (and their calendars), remembering that structures aren't set for them, so there tends to be a whole lot of added responsibility resting on their shoulders. 

  • Don't get mad if you get home and the dirty dishes from last night are still in the sink. Remember they were "at work" too, and unlike you, they probably had to deal with the smell from said dishes all day. 

  • ...and finally, don't judge if you come home from work and we're already in our pajamas with a beer in our hand (...this came from Bekah, not me, I swear...)

At the end of the day it all comes down to respect, and respecting that a work arrangement that might look somewhat different from yours doesn't make it any less valid or worthy of dedication.

 What else have I missed? If you work from home, what are things you struggle with that others might not understand? What systems and processes do you put in place to mitigate your challenges? Let me know your thoughts in the comments section below!

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Gabrielle "Gabby" Bill is a career coach and consultant who believes everyone should be working in a job that leaves them feeling fulfilled. She coaches groups and individuals through a reflection process, uncovering often hidden motivations, values, goals and skills as they relate to their career. These reflections are then parlayed into concrete action plans to guide clients through the process of finding, creating and landing their dream jobs. You can learn more about her services by visiting www.gabriellebill.com. 

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HOW I GOT INTO HARVARD BUSINESS SCHOOL

Monday, April 04, 2016 Gabby Bill 0 Comments



Yes I'm that tiny blonde one in the back!

I'm coming up on my 6-year anniversary of graduating from Harvard Business School, which means that nearly 9 years ago at this time I had made the decision to apply, and about 8 years ago, I found out I'd been accepted. It never ceases to amaze me how quickly time passes, and yet, in spite of applying to grad school nearly a decade ago, the process remains ever-etched in my mind.

I guess when you spend 6+ months researching something, preparing for something and putting every ounce of your effort into something, it has a way of sticking with you, and that's a good thing, because even today I'm often asked: "How exactly did you do it?"

My first instinct is to shrug my shoulders and say, "I don't know! I'm just me! A normal, average person!" And then the memories float back: memories of studying endlessly for the GMAT, of prepping for my interview, of crafting "packets" for my recommenders. These memories remind me that even if I am just a normal, average person, this normal, average person worked really damn hard to get into Harvard. 

Caveat: I'll be the first to tell you that advice is dangerous. Although I'm excited to share my story, I don't make any claims that my efforts represent the "right" or "only" way to get into HBS. In fact, I'd say trying to be me, rather than pursuing a path that you create, might actually do more harm than good. So take this with a grain of salt, rather than as a bible you're intended to follow.

Now that we're on the same page, I present to thee, in no particular order, 7 things I think played a role in me gaining admission to HBS:

1) I RESEARCHED THE HECK OUT OF THE SCHOOL AND WANTED TO ATTEND FOR MORE THAN JUST THE BRAND NAME.
When I first decided to look into MBA programs, I cast a wide net and researched lots of schools in lots of cities. But when I saw that they all cost $100K+ for a two-year, full-time program, I decided if I was going to spend that much money, I was going to go to the best school possible. Of course, this left a ton of options, and I remember researching lots of the schools on the typical "top" lists -- among them Wharton, Stanford, Tuck (Dartmouth), Kellogg (Northwestern), Stern (NYU), and yes, Harvard. In my research, it became clear to me that each program had a "brand," just like any product, and just as some consumers prefer Charmin to Scott toilet paper, it was important for me to think about which school aligned with my goals and needs. I decided to apply to Harvard not only because it was "Harvard," but also because the program's focus was on preparing people for general management careers. There were no specializations, the first-year curriculum was well-rounded, and for a journalism major, this meant I could leave with a strong foundation of cross-sectional knowledge. Becoming intimately familiar with the HBS coursework and really seeing myself at the school gave me interesting, compelling content to write in my essays, and gave me a convincing, confident stance to present in my interview.

2) I ONLY APPLIED TO TWO SCHOOLS.
This point is controversial and may not be what an admissions consultant would recommend, but I only applied to Harvard and NYU. I did this purposefully, not only because application fees were ridiculously expensive (like $250+), but also because they were the only two programs that really appealed to me. Harvard was my goal school, and NYU was a choice I'd feel comfortable with if I didn't get in, but if neither school accepted me, I decided I'd find a less expensive, less time consuming path to making my career dreams come true. To me the MBA wasn't so important that I was willing to go to a program that was a poor fit. The additional benefit here was that I only had to complete two applications, and given the many steps involved in each (essays, interviews, letters of recommendation, etc.), it allowed me to focus on making these two applications stellar. I never felt spread too thin; never stressed out about juggling multiple deadlines. My concentrated efforts took a tiny bit of complication out of an already hectic time.

3) I STUDIED EVERY NIGHT FOR THREE MONTHS FOR THE GMAT.
I've never been a math girl. I can do it, but it takes a lot of effort versus coming easily. So when I set my sights on HBS and knew I'd need a minimum 700 GMAT score to be a viable candidate, it became clear I'd need help. I bought a few GMAT prep books (with practice tests and worksheets), but quickly realized having an actual human to teach me and be a sounding board would be a better approach. I (painfully) forked over about $1,000 for a Princeton Review GMAT prep class, and it was one of the best decisions I made in my application process. The details are a bit fuzzy now, but I think I went to class for a few hours a week for around 8 weeks. The practice exam that I took before the course netted me a score of 590, so I had a lot to improve upon. And I'm not kidding you with how much I studied. I did so many practice questions that my brain hurt, and I was dreaming about sentence completion and data sufficiency. But when I took the exam and saw my score (720), I knew that every ounce of effort had been worth it. (Literally guys, I started crying so hard in the testing center that the administrator had to come over and ask me if they were tears of happiness or sadness).

4) I STUDIED FOR MY INTERVIEW AS HARD AS I STUDIED FOR THE GMAT.
Although I was really happy to have gotten my desired score on the GMAT, my studying didn't stop there. When I found out I was asked to come in for an interview (a key step for many applicants), I took to the internet to research other candidates' experiences. The online reviews were all over the place -- some people said the questions were killer; others said it was a piece of cake. Many chalked it up to whether or not you received a "kind" admissions officer. A few sites posted questions that students were specifically asked; others had lists of questions they thought you might get asked, but couldn't be sure. I didn't take any chances. I gathered every question I could find and made a massive list in a Word doc, then typed out my answers to every single question. I dug through my brain to find stories that applied to basically anything they could ask: mistakes I'd made, opportunities in which I'd led others, times I'd exhibited my core strengths. And like an actor rehearses for a play, I rehearsed my answers. My friend Lauren can even attest to the fact that I had her "quiz" me, not only to see how good my "story recall" was, but to ensure that when I did answer the question I didn't sound like a robot reading from a script. When I eventually did sit down for my interview, there wasn't a single question I was asked that I wasn't prepared to answer, so I was able to project the image of someone poised, confident and well-rounded.

5) I MADE IT EASY FOR MY RECOMMENDERS TO WRITE GREAT LETTERS ON MY BEHALF.
For most aspects of your application, you're completely in control. You can choose how much to study for the GMAT, what the content is in your essays, how much you prepare for your interviews. But with letters of recommendation, you're literally putting your fate into the hands of someone else, and most of the time you'll never get to see what that person writes. So not only did I think really strategically about whom to ask for letters of recommendation, I also did everything in my power to influence their content. I put together an "MBA Game Plan" that I handed them -- in it, I included a list of the top 5 projects I had worked, calling out the key strengths and skills I had exhibited in each. I put in a sheet defining my personal brand and the qualities I was most trying to showcase. I included my resume, information on why I was pursuing an MBA and easy instructions/deadlines for completing their assignments. When I handed these packets to my recommenders they were surprised and entirely grateful. Rather than them having to sit and think about things to say about me, I had done much of the work for them. Of course, I told them they were free to choose other examples that I hadn't mentioned, but my work got their juices flowing.

6) I INTENTIONALLY USED MY APPLICATION AS A PLACE TO TELL A STORY.
Remember that MBA Game Plan from the last bullet? Well, I created that document not only to help my recommenders, but also to help me. In figuring out what my personal brand was and how I wanted to represent myself in my application, I was able to look over each piece of my submission materials and ensure they laddered back to that story. This came into play in a big way when I was writing my essays. At the time, we had to submit 5 essays with a strict word count -- I don't think any was allowed to be longer than 600 words. That doesn't leave you with space for flowery language, so every word choice must be intentional. I used each essay to highlight one of the points I wanted to get across -- that I was a leader, that I was persistent and resourceful, that I was goal oriented, etc. And then I shared my essays with close family and friends, got their feedback and re-wrote the story if the message wasn't clear. 

7) NOTHING HAPPENS WITHOUT A LITTLE BIT OF LUCK AND PROOF OF PAST PERFORMANCE.
I'd be remiss if I wrote this without admitting there were a few things playing in my favor that weren't a direct result of my MBA application efforts. Not saying these things to brag, but rather to give you a complete picture of my application: I did graduate valedictorian of my undergraduate program with a 4.0 GPA. I had a pretty solid resume with a big brand name like Disney on it. I was also coming from a non-traditional background with communications experience, which some may argue could have hurt me, but when you're a "celebrity" publicist competing against throngs of consultants and investment bankers, the pure fact that you're a little bit different can give you the edge, especially when the school is looking to fill their class with a diverse student population. Do I think these things would have warranted me admission without the previous six bullets? Probably not. But I'm sure they helped.

I've said it once, and I'll say it again. The two years that I spent at Harvard Business School were two of the best of my life, and I wouldn't trade them. And to those who think they'd never have a shot of getting in, I hope this testament shows that you don't have to come from an Ivy League pedigree, have insanely wealthy parents or "connections" in the right places. Sometimes pursuing things with intention and truly giving it your all pays off.

Are there other questions or topics you'd like me to address regarding my HBS experience? Let me know in the comments section below and I'll add them to the roster of future posts!

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Want to stay in touch, be notified of new posts and get some career inspiration in your inbox? Sign up for email updates today (no spam here, just an email every few weeks or so...and I promise, they're good).

Gabrielle "Gabby" Bill is a career coach and consultant who believes everyone should be working in a job that leaves them feeling fulfilled. She coaches groups and individuals through a reflection process, uncovering often hidden motivations, values, goals and skills as they relate to their career. These reflections are then parlayed into concrete action plans to guide clients through the process of finding, creating and landing their dream jobs. You can learn more about her services by visiting www.gabriellebill.com. 

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